Since any IT partners aren’t allowed to touch a community edition installation either it’s definitely a calculated risk to do a day one upgrade in a production environment. You’re absolutely right you could raise on R&D forums or even here for additional attention if it’s a serious issue but it still doesn’t guarantee a response. The lack of any SLA or phone support means whilst they will try, they can’t guarantee a response, without any mention of priority. Email support is provided on a best-effort basis depending on staff availability, but there are no response goals or response guarantees for this service” from that document. ”We do not provide phone support for Community, Free or NFR licensed products. It depends on your definition of support as I was referring to: If posting a technical issue, they have to add their Case Number from the already openend Support Case. Just remember if you’re planning to upgrade day one on community edition you won’t have any support from Veeam as you need to pay for support, you’ll need to raise it on forums and hope for a response.Ĭommunity Edition gets support, but on a best effort basis :-) If there is some major bug found from a Community Edition User, then Veeam will be surely interested in the launch window to know about them.Īnd the R&D Forum is theoretically no support forum :D But people can go there to get help. Veeam® Backup Essentials is a powerful, easy-to-use and affordable backup and Availability solution for small businesses.
It’s still the same code so no technical reason why not.
£2,021.Veeam have said the v10 licenses work on v11 so no reason why not and Veeam haven’t communicated anything to indicate they’d restrict it. I ntroducing the NEW Veeam Universal License Veeam Backup Essentials VUL: 400 usd/year for 5 Licenses (minimum purchase 5 licenses and up to 50 licenses) -Veeam solution for SMBs includes Veeam Backup & Replication and Veeam One. 5 Years Subscription Upfront Billing & Production (24/7) Support.
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